Terms and Conditions

Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

1. Parties to the contract The contract is between you (The Buyer) and Proline Cabinets Ltd (The Seller) whose registered office is at Unit 7, Spring Mill, Moor Street, Heywood, Lancashire, OL10 3DD. The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.

2. Descriptions, prices and product information

2.1 – We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand or if you wish to obtain further information, please email or telephone us.

2.2 – If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we despatch the item. In these circumstances, we will notify you of the correct price so you can decide whether or not you wish to proceed with the order process. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.

3. Payment and acceptance

3.1 – If you buy an item from Proline Cabinets Ltd, you will be charged for that item in line with our payment policy in section 9 below. After this time, you cannot amend your order.

3.2 – Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of payment.

4. Delivery

4.1-. Delivery times are given in good faith and are an indication only. Usual delivery times are between 2-5 working days. A delivery tracking number will be sent to you once your goods have been collected by our courier. We cannot be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment. We also reserve the right to deliver the goods in more than one visit when deemed necessary.

4.2- Full payment must be received before the goods are collected by our courier. In the instance that full payment has not been received delivery of the goods will be postponed until the balance has been settled. Any additional cost will be the responsibility of you.

4.3- You must be present to receive the delivery and sign for it. Should you not be present, a person or persons that you have previously notified us of must be present to accept and sign for the delivery on your behalf. Responsibility of the goods will not pass to you until we have delivered the goods and received a signature. From this time, risk of damage to, or loss of the items, passes to you. Ownership of the goods remains with Proline Cabinets Ltd until payment in full has been made by you and received by us.

4.4- We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report it to us within 3 working days of delivery. Any claims submitted after this period will not be accepted. For full information about our lost/damaged goods returns policy please see section 8 below.

5. Cancellation of order 5.1- You have the right to cancel your order up to 7 working days after the day following the receipt of the order by contacting us by either by telephone or email within this timescale. This right does not apply to customised items such bespoke items or any goods that have been made to the customers specifications or clearly personalised. This right is also subject to our return procedure in section 8 below.

5.2- Orders for goods that are produced to your specification cannot be cancelled after the production process beings.

5.3- If the goods have not been dispatched or the production process has not begun, we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below.5.4- Any goods that the buyer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re-sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition. If you fail to return the goods upon our request, we will charge you the direct cost of the recovery of the goods (such as cost of van collection etc.).

5.5 – We will refund the price of the goods to you within 30 days of the date of cancellation, minus any recovery charges we have incurred as specified above, in accordance with our refund policy in section 6 below.

5.6 – You are responsible for specifying the requirements of any special or made to measure or bespoke items. In the case of made to measure items you remain liable for the full price of such items unless explicitly agreed by an authorised personnel.

5.7- Any missing items or faulty items that are reported within the appropriate timescale (detailed in section 8) will be dealt with in accordance with our returns policy in section 8 below.

6. Refund policy If you are entitled to a refund, we will refund you within 30 days as follows:

6.1 – If you paid by debit card, we will refund you on the payment card6.2 – If you paid by credit card, we will refund you on the payment card

6.3 – If you paid by cheque, we will refund you by cheque

6.4 – If you paid by BACs transfer, we will refund you by BACs transfer.

7. Privacy & Cookie Policy

We do not store credit card details nor do we share customer details with any 3rd partiesWe may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

8. Returns policy and instructions We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below:Non-faulty items

8.1- Please let us know if you wish to return an item within 7 working days after the day following the receipt of the goods by contacting us by telephone or email.

8.2- Please note that your right to return an item does not apply to certain items unless the item has a manufacturing fault (in which case see section 8.5 below).

Such items include:

8.3- Made to measure items such as cabinets, drilled doors and bespoke items.

8.4- Any goods that have been made to the customer’s specifications or clearly personalised.

8.5- Any goods that the buyer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition, we will offer you a refund in accordance with our refund policy in section 7 above.

8.6- If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.

8.7- If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out by Proline Cabinets Ltd. This does not affect your statutory rights.

9. Faulty / lost / damaged items If you have any problems with your purchase, we can offer help and assistance. Please call us on 01706 365 366.

Faulty Items

9.1– In the unlikely event of a defect in manufacturing or raw materials, we will replace the faulty item for you. Please refer to our returns policy to see how to return an item. White goods are sold as per manufacturer’s warranty. In event of a fault, please contact the manufacturer directly.

Lost / Damaged Items

9.2- If any items were lost or damaged in transit, we ask that you report it to us within 3 working days. Any claims after this period will not be accepted. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Damaged Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Please refer to our returns policy to see how to return an item or report missing item(s).

9.3- If a fault is caused by accident, misuse or negligence on your behalf, or it occurs outside the guarantee period, it will not be covered.

9.4- Nothing in section 8 affects your statutory rights.

9.5- If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

10. Payments Payment can be made by cash, cheque, bank transfer or MasterCard, Visa Credit Card, Maestro, Delta Debit Card, Visa Debit and Visa Electron using the PayPal secure on-line payment system.10.1- If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.10.2 – Payment terms will be provided with each sale.

10.3 – This section 10 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

10.4 – Our liability to you in connection with any order will not exceed the total price charged for the items.

11. General You may not transfer any of your rights under these Product Terms & Conditions to any other person.

11.1 – If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.

11.2 – We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.

11.3 – Except as expressly set out in these Terms & Conditions, all use of your personal information will be made in accordance with our privacy policy.

11.4 – These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in the United Kingdom.

Customer Services We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then you can contact using one of the following methods:

Email: info@cpkitchencomponents.co.uk

Post: CP Kitchen Components, Unit 7, Spring Mill, Moor Street, Heywood, Lancashire, OL10 3DD.

Telephone: 01706 365 366